Support
We service what we sell.
Real technicians in Cape Town, genuine parts on the shelf, and answers on WhatsApp within working hours. No shipping machines overseas.
Service & repairs
Book a service or describe a fault. Most repairs are turned around in five working days. Loan machines available for warranty jobs.
Book a serviceWarranty registration
Register your serial number so the clock starts from delivery and we can trace parts. Two years on machines, one on accessories.
Register a productDemo & setup
Try before you buy in the lab, or book your free 45-minute setup session after purchase — online or in-store.
Book a demo
Spare parts finder
Gaskets, shower screens, burrs, portafilters, steam tips. Pick your machine; we show what fits. Genuine parts only.
Common questions
The ones we answer every week. More in the journal.
Filtered, with 50–100 ppm hardness. Cape Town tap is very soft — add minerals or use a blend; Gauteng tap is hard — filter it or the boiler scales within a year.
Visit the lab
12 Lab Street, Woodstock
Cape Town 7925
Placeholder address